The secret to asking a favor no one can say no to

by Rachel Muir on August 4, 2010

Everyone’s busy and time is money.  We need each other but we’re all swamped.  How do you get your request moved to the top of the stack?  How do you get the door opened?  How do you get your name at the top of the list?

Today I got THE BEST ask for a visit that I’ve ever received.  Not only could I not say no, I couldn’t wait to meet this amazing person.  I immediately asked if I could share her flawless prose on my blog and she graciously agreed:

Dear Rachel,

I am inspired and excited by the work you have chosen to do, from Girlstart to Mothers’ Milk, motherhood to consulting.  Your career, which you have described as a “calling”, is a great example of passion breeding profession.

I am writing to ask if you will grant me 30 minutes of your time for an informal interview on the subject of Calling.  I am an aspiring entrepreneur and an incoming MBA candidate at the Acton School of Business. We have been given the daunting but important challenge of spending 30 Minutes with an Entrepreneurial Hero.  I’d like to spend those 30 minutes with you.

There is no hidden agenda, I’m not job-seeking—I’m just hoping you’ll share some of the lessons you’ve learned about leveraging passion into career, balancing career with motherhood, and living a life of meaning.

If you say “yes” I promise to make good use of your time.  I will ask you only the questions that I’ve been unable to answer from reading your press and blog.  I will send you questions in advance and will end on time.  As a thank you, I’d like to donate ten hours of my time to your favorite Austin charity.

I am moving to Austin this Friday, August 6th.  I’d be pleased to meet at your convenience as early as this weekend, and would love for my first memories of Austin, Texas to include a meeting with you.  Please let me know how I can make this happen.

Sincerely,

Ariel Julia Nazryan, Acton School of Business Class of 2011

Here’s what Ariel does right:

1) She took the time to know her subject and (just as importantly) let them know she knows them.

2) She asks for a very specific and reasonable amount of time.

3) Just as important as telling me what the meeting IS; she tells me what it ISN’T.

4) She commits to using the time wisely by sending me questions ahead of time.

5) Best part?  She generously gives me the gift of HER TIME, ten hours of it, for MY favorite charity!  What a win-win!  I can feel great about someone this brilliant helping out some of the causes I hold dear.

Want to open the door to your next opportunity?  I would bet money if you followed Ariel’s method you’ll get the meeting.  What are you waiting for?  Go forth and ask!

Stay classy,

Rachel

{ 0 comments }

Cheap Always Loses

by Rachel Muir on July 14, 2010

The other day I was talking to my friend Vicki Flaugher, founder of Smart Woman Guides about one of many Fortune 500 companies whose go to market strategy is price leadership.  That doesn’t leave many options.

You see it all around.  99 cent burgers.  79 cent tacos.  In reality its price prohibitive to make a burger for 99 cents, so those companies take a loss on each one sold in the hopes they’ll up sell you on a non-loss item, perhaps a super size drink.

In my opinion cheap always loses, because you can only go one direction: cheaper.  One of my favorite Fast Company articles was written back in 2006, The Man Who Said No to Walmart.  He walked in to make his pitch and the VP’s office was furnished with plastic folding chairs left behind by another vendor as a demo.  I read that article 4 years ago and I still have this crystal clear image of what he must have looked like awkwardly sitting in a crappy lawnchair in his suit, briefcase resting on his knees, knees positioned somewhere near his ears.  Like a giant in a kids chair.   What kind of an executive of a Fortune 500 company seats guests on plastic folding chairs?  What does that say?  “Dear God we’re cheap.  We are so cheap it literally hurts.  Try it, sit down.  Ouch.  This chair sucks.”

The Man Who Said No to Wal-mart said no because his company (Snapper) stands not for volume, but for quality, reliability, and durability.  His product wasn’t cheap.  It was built to last.  Their value proposition isn’t price, it’s performance and longevity.  Even though he successfully ran his manufacturing operations much like Walmart ran its stores, with fastidious detail on each element of precision and productivity, he wasn’t willing to sacrifice quality for price.

Business is about what you stand for:  Value.  Quality.  Convenience.  A fanatical obsession with customer service.  It’s also about where you are headed.  Short term gains around pricing today can have huge long term consequences.  How do you differentiate yourself in a noisy marketplace?  Where do you want to be in 10 years?  What are you going to doing today to get there?  Who will you say no to?  What will you do to preserve the values you hold dear?  Will you turn down clients?  Will you turn down money?  Most likely you will.  And if you lead your business with a strong moral compass, unwavering commitment to your core values, selfless dedication to your clients, customers, and stakeholders, and complete transparency your difficult decision will be rewarded with great success.

Stay classy,

Rachel

{ 3 comments }

5 Habits of Successful Fundrasiers

July 4, 2010

Face it.   Most people are afraid of asking for money.  Others excel at it and love it so much they do it for a living.  I am one of those people.  What are the 5 habits that make fundraisers successful?
1.  They are grateful.
Successful fundrasiers are some of the most grateful people you will ever [...]

Read the full article →

3 steps to a painless employee evaluation

June 29, 2010

I know some of the brightest entrepreneurs in the business.  Some excel at strategy, others at marketing, or innovation. Their boundless enthusiasm gets everyone around them excited.  Their determination and drive draws others in like moths to a flame.  But there’s a secret they harbor.  Many of them despise managing other people.  They’ve raised millions, [...]

Read the full article →

5 free ways to have happy thriving employees

June 21, 2010

People don’t leave bad jobs, they leave bad managers.  The number one reason cited in exit interviews is “poor supervisory behavior.” In other words, bad bosses.   Poor leadership can plague any industry, for-profit or not-for profit.  The for profit world is pursuing profit, and the non-profit world is pursuing social change but if you think [...]

Read the full article →

The Power of Money and Positive Thinking

June 15, 2010

I love watching the you tube video of Jessica, a happy carefree little girl sing about how much she likes her house, her family and her hair. I found out recently from my friend Vicki Flaugher, the genius behind Smartwoman Guides that this video was actually shot 9 years ago by her dad. [...]

Read the full article →

Core values: if you don’t stand for something you’ll fall for anything

June 2, 2010

One of the greatest lessons I have learned as a leader is the importance of core values.  Core values are the foundation of how you and everyone in your company conduct themselves.  They are the enduring things that would remain if you took away everything else.  Core values require no external justification.  They are not [...]

Read the full article →

What's your elevator statement?

May 23, 2010

An elevator statement is a short concise and compelling statement about you or your business that can be delivered in the time it takes for an imaginary elevator ride.  It’s your one chance to make a first impression, be memorable, open a door and build a relationship.  You have to say [...]

Read the full article →

The greatest compliment I ever got

May 20, 2010

Earl Maxwell, founder of Maxwell, Locke and Ritter and CEO of St.David’s Foundation, is one of my heroes and mentors. He introduced me to core values when I was just starting out and the greatest lesson of all: no success at work is worth failure at home.  He also gave me a profound compliment to [...]

Read the full article →

Saying goodbye to a Texas Legend and an American Original

April 8, 2010

In my life I have had the great fortune to know Liz Carpenter. I met Liz through my friend Jennifer Hill. My favorite memories are many: Liz’s fabulous dinner parties, where you might be sitting between a political heavyweight and a radio personality hearing them talk about the craziest thing they ever did [...]

Read the full article →